Student complaints
The University of ÁùºÏ±¦µä, Reno strives to provide the highest quality educational opportunities available. If a student living in a State Authorization Reciprocity Agreement (SARA) state is not satisfied with their online educational experience, a complaint/concern may be submitted for review. At the University of ÁùºÏ±¦µä, Reno the review process may take up to 10 business days.
Examples include:
- An allegation that the postsecondary institution violated deceptive trade practices, consumer protections, or other provisions under .
- An allegation that a postsecondary institution does not meet the standards established by the institution’s accrediting agency or state authorization requirements under the regional SARA compact or NC-SARA.
Grade and student advising appeals are not allowed under SARA. These appeals should be directed to the University Concierge Service.
If you feel your concern/complaint was not resolved to your satisfaction you may complete the which will be directed to the SARA portal agency in ÁùºÏ±¦µä.
ÁùºÏ±¦µä State SARA Portal
Terina Caserto
Senior Analyst, Academic & Student Affairs
tcaserto@nshe.nevada.edu
Phone: 775.784.3447
ÁùºÏ±¦µä System of Higher Education
2601 Enterprise Rd
Reno, NV 89512
The decision of the ÁùºÏ±¦µä State SARA Portal, ÁùºÏ±¦µä System of Higher Education, is final.