How to use our service and what to expect
Get all the info you need about Pack Rides—how to request a ride, our policies, and more. If you still have questions, check out our full FAQ.
General information
- What is Pack Rides? We're a free University service offering safe rides between campus and your home. See our policies, penalties and restrictions.
- How to request a ride:
- Use the or .
- Or, give us a call: (775) 742-6808.
- Who can use Pack Rides? Any student, faculty, staff, or visitor connected to the University.
- Pickup locations: Track your van in the app, or ask dispatch where to meet it if you call in.
Must-know policies
- No third-party locations: We only go between homes and campus, not to nearby restaurants or stores. See exceptions.
- Walk-on/walk-off: Be at your pickup and drop-off points when we arrive.
- No minors: We can't transport children under University policy.
- No alcohol: Alcohol isn't allowed on the retail (or any other) campus shuttle.
Accessibility
- Need an accessible van? No problem! Reserve an ADA van for retail shopping by calling (775) 742-6808 or emailing packrides@unr.edu.
- Wheelchair assistance: We are happy to accommodate you! Just let us know in the app or when you call.
Timing and availability
- Wait time: Usually 10-15 minutes. Track real-time updates in the app.
- First come, first served: We can’t take reservations ahead of time.
Safety and support
- Safe drivers: All drivers pass background checks and take defensive driving courses.
- Car issues? We can help with battery jumps and tire changes during service hours.
- Lost something? Call us the same day at (775) 742-6808 or check the Lost and Found at Joe Crowley Student Union.
Contact information
- Office location: Joe Crowley Student Union, Room 334.
- Dispatch desk: Near the Sagebrush offices in the ASUN Center for Student Engagement.
- Need help? Call Dispatch: (775) 742-6808.
Other transportation in Reno
- RTC buses: Free for students with your WolfCard.
- Other options: Taxi, Uber, Lyft.